Corporate Gifting & Bulk Orders
Can you ship a single bulk order to multiple addresses?
Yes! Add your items to the cart and select "Ship to Multiple Addresses" in the cart drawer. If you're sending gift boxes to more than 10 recipients, contact us and we'll supply a spreadsheet to fill in with each recipient's name and address – just send it back to us and we'll take it from there.
How do custom branded overlays, logo placements, and handwritten notes work?
Every gift box includes a handwritten note with your message at no extra cost. For corporate orders, we also can include your logo on the gift overlay. Simply upload your logo file and we'll print it at no additional charge. Looking for branded swag or promotional items instead? Visit our Branded Products page for details.
How do I access or log in to my Private Gifting Portal?
Your portal is a specific link that we'll email you directly; it isn't linked from your customer account, so there's nothing to log into. Once your portal is set up, you'll receive a personalized email with the information. If you can't find it, just reach out and we'll help you get set up.
What are your bulk ordering timelines, order minimums, and volume pricing options?
There's no minimum opening order to work with us – you can send one gift or one thousand. For custom or branded items, minimum quantities may apply based on our suppliers, which we'll walk you through as we design your project.
The best way to get exact timelines and pricing for your project is to reach out or book a Discovery Call.
How does billing work across your different services?
It depends on how you're working with us. Bulk gifting projects are invoiced to get started with sourcing and planning. Private Gifting Portals have an annual portal fee plus a setup fee, and you pay per gift as you order. Scheduled Sending is billed monthly or quarterly based on what ships. Each service page has full billing details for that specific option.
Do you offer recurring corporate gifting programs (e.g., employee onboarding or client retention)?
Yes. That's exactly what our Scheduled Sending program is for. Send us a list of recipients along with the dates that matter (onboarding anniversaries, birthdays, client milestones) and we'll design, schedule, and ship gifts automatically all year long. For full details, see the Scheduled Sending page.
Products, Sourcing & Dietary Information
Where do you source your products, and who are your artisan partners?
We hand-select items from small businesses and artisans across the country, from food makers to candle and home-goods artisans. We have thousands of products to choose from, and we're always adding new small-business partners to the mix.
Where can I find shelf-life, ingredient, and allergen details for packaged food items?
If you have a specific allergy concern for a recipient, contact us before ordering and we're happy to help you choose accordingly.
Can I customize a gift box or swap out specific products?
Absolutely. Reach out through the chat or our Contact us page and we can customize any box to fit your recipient's needs.
What's your policy on swaps?
If we ever run short on a specific item, we'll substitute a product of similar style and value.
Can I get personalized help choosing the right gift box for a specific occasion?
Of course! Chat with us live or contact us, to tell us a bit about your recipient and the occasion, and we're happy to recommend the perfect box.
Shipping, Delivery & Tracking
What are your shipping options, transit times, and expedited rates?
We typically ship within 24-48 business hours of your order, via USPS or UPS, and you can select your preferred shipping method at checkout. If you choose Next Day Air or Priority Mail Express, we'll do our best to get your order packaged and out the door as quickly as possible. In a time crunch, give us a call or send a message and we'll see what we can do.
Do you ship internationally?
Yes! The recipient is responsible for any customs fees unless you reach out ahead of time and offer to pay the additional fees. If you don't see your country listed at checkout, just contact us and we'll help sort it out.
What is your policy for damaged, delayed, or incorrect deliveries?
We stand behind a full satisfaction guarantee. If something arrives damaged, delayed, or incorrect, contact us within 30 days of delivery and we'll make it right with a refund or exchange.
How do you handle shipping temperature-sensitive or perishable items?
We only work with shelf-stable treats, so there's no need for insulated packaging or ice packs – everything is chosen to travel well and arrive fresh at room temperature.
I'm local to Northern Virginia. Can I pick up my order instead of having it shipped?
Yes! We're based in Leesburg, VA. Use the discount code LOCALPICKUP at checkout to remove the shipping charge, and we'll reach out to coordinate a pickup time with you.
Orders & Discounts
Do I need an account to place an order?
Nope! Creating an account does make it easier to track which gifts you've sent to whom, but it's completely optional.
Can I combine multiple discount codes on one purchase?
Unless otherwise noted, discounts and promotional offers can't be combined. The one exception is gift cards, which can always be used alongside a promo code. Need help applying a gift card and a code together? Just reach out.
What happens if an item goes on sale after I place an order?
We're not able to apply promotions or discounts retroactively to orders that have already been placed, so we'd recommend checking for any active promotions before checking out.
